At [PARANA TOOLS], we want you to have a satisfactory shopping experience. If you are not completely happy with your purchase, we offer a comprehensive Refund Policy to ensure your peace of mind. Please read the following terms carefully before proceeding with a return:
1.1. To be eligible for a refund, you must request a return within [Seven days] from the date of product delivery.
1.2. The product must be unused, undamaged, and in its original condition, with all tags, labels, and packaging intact.
2.2. Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number.
3.1. You are responsible for shipping the product back to us. Please ensure that the item is securely packaged to avoid damage during transit.
3.2. We recommend using a trackable shipping method to return the product. We are not liable for any lost or damaged packages during the return process.
4.1. Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.
4.2. If the product is approved for a refund, we will process the refund to your original payment method within [seven days] from the date of product inspection.
5.1. The refund will be processed for the original purchase price of the product, excluding any shipping charges, taxes, or additional fees.
5.2. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.
6.1. Certain items may not be eligible for a refund, including:
7.1. If you wish to exchange the product for a different variant or item, please follow the return process outlined in Section 2 and mention your preference for an exchange in your communication with our customer support team.
8.1. If you receive a damaged or defective product, please inform us immediately by contacting our customer support team. We will arrange for a replacement or issue a full refund, including any shipping charges incurred.
9.1. We reserve the right to update and modify our Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
By shopping with [PARANA TOOLS], you acknowledge that you have read, understood, and agreed to our Refund Policy. If you have any questions or concerns, please contact our customer support team at [email@example.com / 01140234444].
Last updated: [JULY 2023]